Hold times outlast the answer
A claim status check takes seconds to answer, but members routinely wait on hold far longer than the call itself lasts.
Claim status answers, without the wait
Skip the
hold music.
Della is an AI voice agent that tells patients their claim status over the phone instantly, 24/7.
Della is listening
Average response
Instant
A one-line answer shouldn't cost you an afternoon.
Limited hours
Most insurance lines are only open during business hours, when members are at work and can't call.
Repeating yourself
Every menu and every transfer means explaining the same claim again to someone new.
How it works
Four steps. Under two minutes.
Dial (336) 361-2226
Della picks up immediately. No phone tree, no queue, no hold music.
Verify your identity
Insurance is a compliance-heavy space, so Della verifies you by the phone number you're calling from before sharing anything about your claim.
Confirm your identity
Della confirms your identity before proceeding ahead, so your claim details stay protected.
Get your claim status
Della tells you whether your claim is approved, denied, or still pending and the reason behind it. Anything beyond that goes to a human specialist.
The workflow
Della sits between the patient and the payer.
Claim status is one of the most common questions a health plan receives. Della handles that call directly, so patients get an answer without waiting on hold.
Patient (Member)
Calls about a claim
Della
Insurance Company (Payor)
Holds the claim record
Calls Della automates
- "What's the status of my claim?"
- "Was my claim approved or denied?"
- "Why was my claim denied?"
- "Is anything still missing from my claim?"
See the architecture
The system architecture, conversational flow, and claims database behind Della, laid out end to end.
Try it yourself
How to interact with Della
Use the test records in the database sheet to place a call and review the post-call analysis.
Find a test phone number
Open the database sheet and go to the Customers tab. Each row has a registered phone number, name, member ID, and claim info on file. Pick any number to call from.
To add a new record, enter the phone number as text so Google Sheets keep ' and the plus sign with the phone number, e.g. ='+1234567891,then add the caller's name, member ID, and claim details in the same row.
01
Call Della
Place a call to (336) 361-2226. Della greets you, asks for the number you're calling from, and looks it up against the Customers sheet to confirm your identity.
02
Ask about your claim
Once identified, ask Della about your claim status.
03
Review the call record
After the call, open the Post-Call Analysis tab to see a timestamped record of the conversation, the caller's name and number, a brief AI summary, and the overall sentiment.
04
Call Della now
Or dial (336) 361-2226 directly.